> For the complete documentation index, see [llms.txt](https://docs.openreview.net/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.openreview.net/getting-started/frequently-asked-questions/i-didnt-receive-a-password-reset-email-what-do-i-do.md).

# I didn't receive a password reset email, what do I do?

There are a few common reasons why you might not have received the password reset email. You can try the following steps to debug the issue

1. Check that the email was not sent to a spam or junk folder.
2. Try sending the password reset email again and double check that there are no typos in the email.
3. Reset your password using a different email that is listed in your profile (such as personal email, previous institutional email).

If after these steps, you are still having trouble resetting your password, contact us through the [Feedback Form](https://openreview.net/contact).


---

# Agent Instructions
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## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter:

```
GET https://docs.openreview.net/getting-started/frequently-asked-questions/i-didnt-receive-a-password-reset-email-what-do-i-do.md?ask=<question>&goal=<endgoal>
```

`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
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